Binance continues to experience lingering balance display issues across several of its services after last Friday’s market turmoil. Its self-custody platform, Binance Wallet, remains affected as of Monday.
In an update posted on X, Binance Wallet informed users that it was “temporarily experiencing lag” due to heavy network congestion. The issue reportedly caused delays in displaying wallet data, leaving some users unable to view accurate balance information.
“Some information may take additional buffering time to appear. Our team is actively working to fix this,” the platform stated.
The company also acknowledged similar display disruptions across its trading services, linking them to price irregularities seen on several altcoins during Friday’s sharp sell-off.
Users Complain About Losses and Blocked Trades
Although Binance did not explicitly mention transaction problems, several users on social media claimed that the glitches prevented them from selling or managing their crypto assets in time.
One user wrote:
“I lost over $130 because BNB dropped 3.5%, and I couldn’t sell due to your system issues. Who’s accountable for that?”
Concerns over BNB’s liquidity also surfaced as the token — native to Binance’s BNB Chain — soared to a new all-time high of $1,370 on Monday, according to Coinbase data.
Trust Wallet Hit by Similar Issue
The problems extended to Trust Wallet, the popular self-custody app originally founded by Binance’s Changpeng “CZ” Zhao. On Sunday, the wallet acknowledged that some users were unable to see their balances, citing a “market data sync issue.”
The Trust Wallet team later announced that the issue had been fixed within four hours. However, several users continued to report incorrect or missing balance data even after the fix was supposedly deployed.
Trust Wallet’s head of communications, Dami Odufuwa, confirmed that full functionality was restored by 1:30 p.m. UTC on Monday, emphasizing that the glitch was purely visual:
“This affected only the display of fiat balances due to a temporary data sync error. All assets remained safe, and users could still swap, stake, or transfer as normal.”
Odufuwa also revealed that Trust Wallet serves more than 17 million monthly active users and has surpassed 210 million app installs globally.
Analysts Blame Network Stress and Liquidations
According to Lucien Bourdon, a Bitcoin analyst at Trezor, the incorrect balance displays seen on Binance Wallet and Trust Wallet were likely triggered by massive liquidations during the market crash, which overloaded pricing oracles and backend servers.
Bourdon suggested that users always cross-check their wallet balances using blockchain explorers during such periods.
“If a wallet interface shows wrong info, just verify on a block explorer. This is an infrastructure stress issue, not a self-custody risk,” Bourdon explained.
At the time of writing, no other major wallets have reported similar interface disruptions. Binance Wallet confirmed receipt of media inquiries but has not yet provided an official response.
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